Australian customers can book a FREE and trackable Australia Post return using the link above.

Item(s) need to be returned within 30 days of purchase; unworn and unused with the original tags still attached; and in the original packaging which must be in the original condition. You can choose between a refund or 110% store credit.
Please note that refund amount applies to product(s) purchased only, any shipping costs are not refunded.

Items marked as 'Final sale' cannot be returned or exchanged unless faulty. Any change of mind items can be listed on our Encore resale platform. 

In addition to special orders and mascots, we are unable to offer exchanges or refunds on the following items if the packaging has been opened for hygiene reasons: Hosiery and Undergarments, Stockings and Socks, Wigs and Wig Caps, Eyelashes and Contact Lenses, Faux Beards, Moustaches, Prosthetics: Fangs and Fake Teeth, Cosmetics, Inflatable Items and any item that has been worn or altered.

Some product exclusions apply to our change of mind policy. The exclusion will be noted on the relevant product page on our website.

No change of mind returns on party supplies.

If you received a free gift with your purchase it too must be returned if the item(s) being returned cause your order total to fall below the minimum purchasing amount to receive the free gift. If the free gift (in its original condition and including all packaging) is not returned and the returned item(s) cause your total to fall below the minimum purchasing requirement CostumeBox reserves the right to deduct the stated RRP of the free gift from the refund amount.

Return parcels can take 2-10 business days to reach us. Once your return has been received at our warehouse, your return request will be processed within 5-10 business days. Our returns team will notify you by email once your return has been processed.

You will be refunded the same way you paid. If you paid via:

Credit Card or PayPal: Your refund will be credited to you through the card you purchased with.

Gift Voucher/Store Credit: Your refund amount will be issued in the form of a new voucher or credit.

AfterPay: If you are returning your entire order and already have made one or more payments, the total will be refunded to your debit/ credit card. If you are returning only part of your order, the refund amount will be deducted from your final instalment. Read more about AfterPay here.

Klarna: If you are returning your entire order and already have made one or more payments, the total will be refunded to your debit/ credit card. If you are returning only part of your order, the refund amount will be deducted from your final instalment. Read more about Klarna here.

Zip Pay: If you are returning your entire order, any instalments paid will be refunded and existing payments will be cancelled. If you have returned only part of your order, your refund will be determined based on the amount you've already paid towards the item. Read more about Zip Pay here.

You can choose to return your item to us for a store credit rather than a refund for the value of your item plus an extra 10%!

A voucher code will be issued for you to use towards your next purchase.

Please note: Store credits are not redeemable for cash and cannot be refunded or exchanged for cash. Further, items purchased from CostumeBox.com.au with a 110% store credit cannot be refunded for cash, and cannot be exchanged for a further incremental 110% credit.

Yes, you can return sale items unless stated otherwise (subject to the Australia Consumer Law). We will always let you know when a particular sale or promotion excludes returns.

Items marked as 'Final Sale' cannot be returned or exchanged unless faulty.

If you don't have the original CostumeBox delivery satchel or box you are welcome to use you own similar packaging. Please take care when packing your items as you are responsible for them arriving back to use in original condition.

The costume packaging and branded show box are as important as the costumes and shoes themselves. We can only accept items back for a return if they are sent in their original packaging.

You can always resell your item on our website via Encore. Click here to learn more.

Yes we do, please send the items back with a courier of your choice, we recommend using a trackable service. Our free returns is only for Australian customers. Click here to start your return.

If you need a different size or a new item altogether, the most efficient way for you to get it fast is to place a new order for the correct size or item and follow our returns procedure above to get a refund for the original order. Promotional discount offers will be honoured when purchasing the same costume or item in a different size, please contact customer service for details.

If you have received a damaged or fault product, we are happy to fix it up for you as quickly as possible. Please contact our Customer Service Team via Live Chat or at info@costumebox.com.au so we can send you a replacement item right away and make arrangements to get the faulty product back to us.